It has been four years since I have been hosting all of my sites on Hostgator. Back then, it was a pretty well regarded company. Down time was non-exsistent and the tech support was super quick and knowledgeable. They used to answer my tickets within minutes. Now, it takes them days.
The biggest problem with Hostgator is not the support, but downtime. Any site owner will totally loathe the downtime. My server was down for more than 4 hours. They had mentioned on their site the server will go down for just few minutes. It would be for few minutes, they said. It would go smoothly, they said.
During the past few months, the server response time has been slower than before and packet loss has got worse too. There have myriad short outages. Everytime you go to their site, they will tell you that they are aware of the issue and they are working on it.
Hostgator – Your Party is Over. Even Bluehost is better than you now.